What happens if my payment fails?
In case of payment failure, please retry using the same or different payment option: When re-trying using the same payment option, please check your account details for any errors.For any clarifications and help, you can also get in touch with us via email on customercare@campusshoes.com or Call : +91-11-43272500.
What is the estimated delivery time?
Campus shoes generally ship the items within the time specified below:-
Region Estimated Delivery Time
NCR Delhi 2 to 3 Business Days
North Region 3 to 5 Business Days
Rest of India 4 to 7 Business Days
What is the exchange process? Why I have been asked to ship the item?
Once you have requested for an exchange, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. Alternately, you can ship it back to us. We will add a fixed shipping charges of Rs.50/= in the credit note. There is NO cash refund. Please note down the courier tracking id for any future reference.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
I have requested an exchange, when will I get it?
Once an exchange request is created, we send you an email detailing the pickup process as well as provide details about the exchange. The exchange item is delivered to you at the time of pick-up, wherever possible. In all other areas, the exchange is initiated after the originally delivered item is picked up/received.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.